Current

  • The MS Exchange Production system is configured.
  • The final setup and testing is taking place in ITS.
  • Technical training for the ITS staff took take place on May 7, 2013. Additional training and follow-up will take place during the project.
  • The project team is working on the implementation strategy and timing.

Next Steps

  • Begin posting training materials to GCC Exchange Project Training Site.
  • Set dates for open lab training.
  • Seek approval and publish roll-out dates.
  • Implement beta-test environment for user testing with ITS staff.

For your reference
These videos will be posted to the GCC Exchange Project Training Site.

Q&A

The following are the questions gathered during the week from interested parties. These questions and answers will be posted on the Exchange Project site with other status items and training materials.

1. Why ... are we doing this?

Answer: The current email system is outdated and running on old servers that are due to be replaced. As part of the analysis of replacement it was discussed and recommended by the Campus Computer Coordinating Committee to move to an enterprise email and calendaring system. After review MS Exchange was chosen because of its capabilities and use in Higher Education Intuitions. By moving the entire college to one email and calendaring system, it will relieve the cost of the service now being provided for a limited number of Exchange users. It will also help ITS by having to support only one email system. The online help that comes with Exchange will also help ITS support the new system.

2. What are IMAP and MAPI and how do they differ from POP3?

Answer: All three are protocols common to most email systems. When using POP3 email is copied from the email server to the workstation. Mail on the workstation or on the server can be deleted without affecting the each other. Using this method does not allow for proper synchronization between multiple devices, such as, mobile or remote devices. IMAP and MAPI are newer protocols that keep the email on the server and displays it on devices as needed. This allows for synchronization of multiple devices allowing email, calendars, contacts and tasks to be accessed anywhere anytime.

3. I use Webmail. Will I be able to get my FHDA e-mail using a web browser?

Answer: Yes. This transition to Outlook Web Application (OWA) will move everyone over the month of June. OWA uses all current Web browsers.

4. Can I use Outlook to access my email from my home computer?

Answer: Yes. To access your email and calendar from your home computer, you’ll need to use OWA. You will also be able to use any computer connected to the internet as well as mobile devices, such as, smart phones and tablets with email capability.

5. Where will my email (and contacts, calendars, etc.) be stored?

Answer: Information is stored on the Microsoft Exchange server in the ITS data center. By storing your information on the Exchange server, you can access your email, contacts, calendars, and tasks from any computer connected to the internet by using OWA. Backups of your email and calendar data are handled centrally.

6. How will I learn all of this? Where do I start?

Answer: We are currently working on training materials which will be posted on the GCC Exchange Project Training Site and summarized in the weekly project status. We are planning to have open labs in the ITS PEP room. As the dates and times are decided, they will be published in the project weekly status and on the GCC Exchange Project Site.

Last updated: 6/6/2013 8:37:12 AM