Faye Lao, MBA, PHR
Faculty - Hospitality, Culinary, Arts & Design, Career Development
Faye is a part-time faculty and has taught classes in Human Resources Management, Career Development, Customer Service, Business Communications, Quick Service Management, Foodservice Management Applications, and Legal Issues and Ethics, Hospitality Law, and Internship/Externship for the Culinary and Design programs. She has been teaching since summer of 2006, and enjoys returning to the world of hospitality management and foodservice through the teaching experience and interaction with eager and energetic students.
In the classroom, Faye believes in fun, open dialogues, honesty, free exchange of expectations, frequent performance feedback, and positive reinforcement with the students. She also likes to engage the students in buying into their own learning experience, while running the classroom like a business, expecting mutual accountability, and forgiving mistakes for the sake of learning. She also enjoys challenging students by inviting them to show off their leadership skills through team projects and presentations.
Faye holds a Bachelors of Science in Human Resource Management and also a Masters in Business Administration from the California Polytechnic State University, Pomona. She currently teaches full-time at The Art Institute of California, Orange County as the Internship/Externship Coordinator, and part-time at Glendale College teaching Hospitality Law. Faye has been working in the Human Resources management field since 1999 and has held HR positions in HR consulting, high-tech manufacturing, machine tool and insurance/finance industries. Faye specializes in providing HR consulting guidance to business leaders in the areas of labor law compliance, employee relations, leadership development, employee training, performance management and organizational development.
Prior to making her career switch to HR management, Faye worked in the foodservice industry as a Franchise Field Consultant and Operations Manager for the Orange County SUBWAY® Development office. In her role, she oversaw the operations of 88 franchised SUBWAY® restaurants and ensured franchisee compliance with corporate policies and procedures, while maintaining brand uniformity and positive franchisee relations. She has also held positions with various hotel and restaurant chains in her early working years while searching for her career calling as a student.
Teaching at The Art Institute and Glendale College has been the perfect venue for Faye to help culinary and hospitality students understand the management expectations of the professional corporate environment while helping them apply the business concepts to their working world. Faye believes in bridging the worlds of academics, corporate business and the hands on work for her students to stay interested in the culinary, design, and hospitality business.